Raffles Hotel Singapore is partnering Adyen to enhance its digital experience across the hotel’s room reservations, food and beverage offerings, as well as spa and boutique stores.
Raffles Hotel Singapore will use Adyen's services to provide a contactless and seamless customer journey across the various consumer touchpoints and to facilitate simpler, faster and more customer-centric payment experiences, according to an announcement on Wednesday.
The integrated solution also uses an enhanced data-driven approach to enrich customer insights and drive smarter guest engagement to better anticipate and respond to guests’ needs. With the implementation of Adyen’s payment solutions, the hotel will be able to securely capture a guest’s card details, encrypt the data, and replace it with a secure token, ensuring faster hassle-free checkout experiences later, Raffles Hotel said.
«We believe that the guest journey with Raffles Hotel Singapore needs to be seamless from the start to the end and payment processes are key to achieving this,» Chadi Chemaly, hotel manager, Raffles Hotel Singapore, said about the partnership.
Adyen provides end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. The Amsterdam-listed payments provider also serves brands like Facebook, Uber, Spotify, L'Oréal, Cathay Pacific, Grab, Klook and Singapore Airlines.
