Credit Suisse has deployed 20 robots within the bank, some of which are helping employees answer basic compliance questions.
Speaking at the Milken Institute Global Conference in Beverly Hills, California, the Swiss bank's global markets chief executive, Brian Chin, said the technology may help reduce the number of calls coming into the bank's compliance call centre by as much as 50 percent.
In an article from news agency «Reuters» Chin commented that the technology works like Amazon's Alexa voice system.
«You ask it questions and it spits out the appropriate regulation, rather than going to a manual or a website,» Chin added.
Middle Office Job Losses
While Chin called them robots, it was not clear if they had a physical presence or how exactly employees interacted with them.
The global markets chief also said that although technology has allowed Credit Suisse to cut back and middle office staff, headcount remained flat because the bank has hired a large number of programmers.
