We have worked with several financial institutions around the world, so yes, the programs we offer are relevant for bankers specifically and the financial industry in general.
«Do banks have issues with keeping good people on board?»
So here are some questions in return: Do banks go through massive change nowadays? How do these changes in strategy and structure affect the resulting culture, and the way the company manoeuvres towards its targeted objectives? Do banks have issues with keeping good people and is this retention in some areas actually a critical success-factor (relationship managers)?
If the answer to these questions, among others, is yes, then we will be happy to discuss customized intervention programs for banks and other financial institutions.
What exactly is your offering?
We offer small group coaching programs, in groups of up to ten persons, in selling excellence and leadership & management, team development and communication. This can be external/public programs, for participants from different companies and completely varied industries, or internal programs customized to meet the objectives of a specific organisation.
«That is why our programs go deeper, challenge the participants»
We conduct in-depth discussions and analyses with our partner organizations (our clients), to identify what specific objectives they are targeting and how we can help them with these efforts. Whether internal or external, all these programs are conducted in several blocks or modules with on-the-job practice periods in between, like interval training in sports.
That is why our programs go deeper, challenge the participants on not only the knowing and doing level, but also on the being level – it's like sports training in business clothes.
Banking has boomed for decades. Since the financial crisis and tech disruption, bankers have to work harder to attract clients. What is your advice?
Whether we are – bankers, restaurant owners, plumbers or dentists, the ultimate objective is the same: we all have to find customers or clients who are so delighted with the respective service that they will, on their own initiative, recommend us to others – we call this the Fully Active Reference (FAR). Think about the ultimate objective of a Relationship Manager in a bank: to be so excellent that his trusted client recommends him to his best friends.
«I think that banks still have room to improve when it comes to service effectiveness»
