Singapore-based United Overseas Bank has announced changes to its management team across retail banking and technology.
UOB has appointed Susan Hwee as head of group retail, according to a statement, effective September 1. Hwee has more than 35 years of experience in technology and banking. She joined UOB in 2001 and is currently head of group technology and operations (GTO).
Hwee spearheaded initiatives to transform the bank’s digital and data architecture as well as set the global strategy and standards for technology, operations and information security. She was also instrumental in the development and innovation of UOB TMRW, the bank’s digital platform which leverages artificial intelligence and machine learning to drive digital acquisition and customer engagement for the retail unit.
In her new role as the head of group retail, Hwee will drive efforts to strengthen the consumer banking franchise through continual enhancement of digital capabilities, expand product offerings and solutions, deepen customer engagements and relationships, and connect customers to opportunities across ASEAN.
Vietnam Advisor
Hwee succeeds Eddie Khoo who will become senior advisor to UOB Vietnam. In the role, he will support UOB Vietnam’s management team to chart and embed the retail banking strategy in the country.
Khoo joined UOB in 2005 and has been pivotal in growing UOB’s retail business to reach a customer base of more than 8 million today.
New Tech Head
Lawrence Goh will succeed Hwee as the head of GTO, also effective September 1.
Goh has over 30 years of IT experience across both corporate and consultancy roles. He started his career at a global advisory firm and held various regional leadership positions in strategy and transformation, infrastructure consulting and security. He is currently chief operating officer for GTO and head of group infrastructure platform services at UOB.
«This management refresh is part of our ongoing efforts to strengthen UOB’s capabilities to serve our enlarged customer base across the region,» commented UOB deputy chairman and CEO Wee Ee Cheong.
