Citibank Singapore have announced the appointment of Charles Wong to the position of Retail Bank Head for Singapore, effective immediately.

In this role, Mr Wong will be responsible for Citibank’s Retail Banking business in Singapore and will have oversight of Wealth Management, Bancassurance, Sales and Network Distribution.

Mr Wong, a Singaporean, has close to two decades of banking experience and a thorough understanding of the business, having held a range of roles in Retail Banking, Bancassurance, Credit Payment Products and Marketing across the Asia Pacific region both within Citi’s Global Consumer Banking and Global Markets businesses.

From 2006 to 2008, Mr Wong was seconded to Citibank in China, where he undertook different roles including Head of Branch Expansion and ATM Distribution, Citibusiness Director as well as Quality and Customer Experience Director.

Prior to this latest role, Mr Wong was the Regional Head of Citibanking, Citi@Work and Global Banking, and was involved in many successful initiatives of the bank including the recent launch of the new Citi Priority segment across Asia Pacific, which targets the Emerging Affluent group of customers.

Mr Wong reports to Mr Han Kwee Juan, Chief Executive Officer and Country Business Manager for Citibank Singapore Limited, and Mr Gonzalo Luchetti, Global Head of Wealth Management and Asia Head of Retail Bank, Citi.

Mr Han said: “Our Retail Banking business is one of our premier businesses in the region and it continues to be a key contributor to Citi’s Global Consumer Banking franchise in Singapore. Charles’ broad experience, competencies and strong leadership skills make him the right choice in steering this core business of ours into a new and exciting period of opportunities and evolution. We look to Charles to achieve our ambitious growth agenda.”

“We are very pleased to have Charles leading the Singapore Retail Banking team. With his deep expertise and geographical experience, he is well-placed to further sharpen our bespoke wealth management offering and more importantly, deepen our engagement with our clients so as to understand and meet their diverse investment needs,” said Mr Luchetti.

In Singapore, Citibank has more than 1,500 customer touch-points island-wide, including 23 branches, 227 Citi ATMs and close to 200 units under the ATM5 shared network.