HSBC Shifts UK CEO to Customer and Culture Director
Reshuffling of senior staff continues at HSBC, this time with the appointment of a customer and culture director.
HSBC has appointed Ian Stuart as group customer and culture director, according to a statement, reporting to group CEO Georges Elhedery. In this newly created role, Stuart will ensure that «the customers’ voice is embedded at the heart of the bank’s strategy and that the financial needs of customers are being met through the development of market-leading products and propositions globally».
«Ian will consistently challenge the Group Operating Committee in shaping the culture, ensuring that the voice of the customer informs every decision and action we take. I look forward to seeing Ian’s impact across the Group,» commented Elhedery.
Successor Search
Stuart’s role is subject to the appointment of his successor as CEO of HSBC UK. According to the bank, a process to find one is underway and an update will be provided on the replacement as well as a commencement date for the new role.
«This appointment will support the continued execution of the bank’s strategy which will see HSBC become a simpler, more dynamic, agile organization by operating through four key businesses,» the bank added.
