Malaysian Bank Malayan Banking Bhd (Maybank) has introduced the use of biometric authentication through their new Quick Touch service on the Maybank2u app. Clients can now access their accounts and check their balances using their fingerprints on their mobile devices.
The bank claims that the new biometric authentication speeds up access to accounts by some 70% faster than the traditional method of keying in the conventional six-digit pin number.
The new service is part of the group’s strategy to strengthen its offering in the digital space and meet the demands from customers for increasing convenience and transaction speed.
Maybank Head of Community Financial Services Malaysia, Hamirullah Boorhan said the introduction of Quick Touch showed Maybank’s commitment to leverage cutting edge technology to enhance customer experience. "It is part of our efforts to bring to the market a convenient way for customers to check their account balance in real time of just two seconds."
On average, more than 500,000 balance inquiries are performed monthly. Customers would have to key in their PIN each time they need to access their account.
“Given this large proportion, we felt it was critical to enhance our customer experience by offering our users speedier access to their accounts, and to this end we have invested in one of the latest innovations for mobile devices, namely biometric technology, to offer them this added convenience.”
Quick Touch is now available on iOS devices that support biometric capability such as the iPhone 5S, iPhone 6, iPhone 6 Plus, iPad Air 2 and iPad Mini 3.
The facility is also available on the latest Apple watch that enables M2U mobile application from Apple Store. Quick Balance on Apple Watch not only provides customers with account balances, but alerts the customer through the use of colours on the credit card outstanding balance.
