Standard Chartered Bank has launched its digital tablet-based sales-and-service tool that «brings the bank» to clients.
The tablet based solution Retail Workbench is now going live in six markets: Malaysia, India, the U.A.E., Bangladesh, Nigeria and Kenya. The launch marks a milestone in Standard Chartered’s strategy of using digital technology to deliver a better banking experience to clients.
The U.K. headquartered bank recently announced it will be investing $1.5 billion in technology over the next three years.
Seamlessly integrated with the Bank’s back-end infrastructure, Retail Workbench will allow sales staff to open an account for a client in any location and makes banking services like loan approvals and credit card issuance fast, simple and completely paperless.
Future Banking Interface
The new digital delivery revolutionised the banking industry in Korea when it was launched in 2014, cutting account opening time in the technologically advanced country to five minutes and credit card issuance and personal loan application and disbursement to less than half an hour. It has since won numerous industry awards for innovation and outstanding client service.
«Banking should be easy and convenient and as we build the digital retail bank of the future, we’re getting rid of paper and improving cost efficiency along the way,» said Karen Fawcett, Standard Chartered’s CEO for Retail Banking.
